RADON ENTERPRISES believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation policy for MilkOne. Under this policy:
Cancellations will be considered only if the request is made within 2–3 days of placing the order. However, the cancellation request may not be entertained if your MilkOne account has already been activated and set up for your business.
Once your account has been activated and you have started entering business data, the subscription for the current billing period cannot be cancelled. You may of course choose not to renew for the next period — simply inform us before the renewal date.
One-time setup, onboarding, data-migration and training charges are non-refundable once that work has been started, since the effort has already been spent on your account.
If you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our support team within 2–3 days of the subscription starting. The support team, after looking into your complaint, will take an appropriate decision.
In case of a technical problem that prevents you from using the application, please report it to our support team. We will first attempt to resolve the issue. Where an issue cannot be resolved within a reasonable time and it prevents normal use of the service, a refund or a proportionate credit for the affected period may be granted at our discretion.
Charges levied by third parties — such as SMS or WhatsApp message charges, payment gateway fees and bank charges — are governed by the terms of those providers and are not refundable by us.
Renewals are not automatically refundable. If a renewal has been charged in error, please report it within 2–3 days and it will be reversed.
In case of any refunds approved by RADON ENTERPRISES, it will take 3–4 days for the refund to be processed to the end customer. Refunds are credited back to the original payment method; your bank or card issuer may take additional time to reflect the amount in your account.
Your data after cancellation
Your business data remains yours. On cancellation, we will keep your data available for a reasonable period so that you can download the reports and statements you need. You may also write to us to request an export, or the deletion of your data, as described in our Privacy Policy.
How to request a cancellation or refund
Please contact us on any of the numbers below, or by email, with your business name and registered mobile number. We will confirm receipt of the request and let you know the outcome.
